General Terms - Prices are subject to change based on demand. - I have the right to reject any order for any reason. If you have a specific type of commission in mind that is not listed within the product section in the shop, feel free to email me and we can discuss what type of commission you are looking for and a price will be approved together. All communication must be held through email, please allow 1 - 2 business days for responses. Payment - The currency accepted is USD. - If contacted for commission and once a price has been agreed upon, 50% must be paid upfront for the commission to start. - Commissions can be paid either 100% upfront or split 50% upfront. Once 50% is paid upfront, it is non-refundable. The remaining balance must be paid before receiving the files from the artist. - Don't send me any payment before I have agreed to give you a slot and requested you to send me the payment. - Once a price has been approved, I will send you an invoice via PayPal of the commission of either the 100% or 50% payment depending on which one you prefer. If you decide on the 50% payment, another listing will be created for you to pay the remaining balance before receiving the art files. Process & Delivery - The time it takes to finish your commission varies from 1 week - 3 months depending on factors such as health, the complexity of the commissioned piece, other work, and con seasons. - Once the piece is finished you will receive the full-resolution image along with a web-friendly size. Note that there is no physical product. Depending on where you live, we can arrange to print your artwork for an additional cost. Just make sure to ask for it upfront before the first 50% payment is made. - All files will be put into an organized folder that will then be zipped/compressed and sent via email to whichever email we have been conversing through after the final payment has been received. ​ Revisions - You get 3 rounds of changes on the commissioned piece included in the price. - A fee will be added if you want something changed on the final drawing - unless a misunderstanding from my side has been made. - If you wish for me to change something in the drawing you have previously approved, I will charge you a fee to change it. The amount of the extra charge depends on the change you want me to make and is usually based on an hourly wage. - If your reference is unclear to start with changes will come at an extra charge. Copyright & Usage I, "Cleo Kantz-Schultz" (the artist): -I reserve the right to cancel and refund the order at any time for any reason. - I retain all copyrights over the commissioned artwork unless we have discussed a commercial contract. - I will NOT claim the intellectual property (IP) of the commissioned artwork. - I will NOT profit further from the commissioned artwork unless you (the customer) break any of the terms. - I reserve the right to post the commissioned artwork online, in my portfolio as well as in publications such as art books, unless we've agreed upon a commercial contract. You (the customer/commissioner): - You may upload the commissioned artwork on any website and social channels. - You may NOT make profits from the commissioned piece (reselling, redistributing, uploading to POD services, making prints, etc.) unless we've agreed upon a commercial contract. - You may NOT alter the commissioned artwork without my (the artist's) consent. - You MAY be allowed to sell the artwork if it is a part of a commercial contract that both parties have agreed upon. Please discuss this with me prior to paying for the artwork. - You retain the rights to the intellectual property (IP). - You may NOT use the commissioned artwork for commercial purposes unless we've agreed upon a commercial contract The following is considered copyright infringement:​ - Reproducing/using the copyrighted artwork commercially - means making money off it in any way not excluded from these terms. - Claiming the artwork as your own. (Such as, claiming you were the one that drew the piece.) - Altering the artwork without my consent. - In some cases, the commercial rights to the image may be purchased. Cancellation & Refund - The buyer is not allowed a refund once I, the artist, started working on the commission. - If for any reason I, the artist, am unable to start your commission you will receive a full refund. - If you cancel your order before I started it, you can get a full refund. - If you are getting a refund, I will transfer the money back to you myself. ​ What do you, the consumer/customer, receive out of this? - Drafts/mockups that you must decide which one I should continue with (depending on the complexity of the commission there might be fewer or more drafts). - Sketch and/or final sketches that you must accept before I continue the work. - Insight and involvement in color plan (depending on the complexity of the commissioned piece). - Full-resolution file (approx. 210 x 297 mm at 300 DPI) of the final drawing and a smaller version for internet upload. Final file formats are usually PNG.